Shipping policy

Last Updated: August 31, 2026

Thank you for shopping with us. We are committed to delivering your order safely and on time. Please read the following shipping information before placing your order.

1. Delivery Coverage

We currently deliver orders across Pakistan through trusted courier partners.

Delivery availability may vary depending on the courier service available in your area. Some remote or hard-to-reach locations may require additional delivery time.

2. Order Processing

Orders are normally processed and dispatched within 1–2 working days after order confirmation.

Orders placed on weekends, public holidays, or during promotional campaigns may require additional processing time.

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

3. Delivery Time

Estimated delivery times after dispatch are:

  • Major Cities: 2–4 working days

  • Other Cities: 3–5 working days

  • Remote Areas: 5–7 working days

These are estimated delivery times and are not guaranteed. Delays may occur due to courier operations, weather conditions, public holidays, high order volumes, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges will be displayed at checkout or communicated to you before your order is dispatched.

From time to time, we may offer free shipping on selected products or orders above a specified amount. Any applicable free-shipping offer will be clearly mentioned on our website.

5. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders across Pakistan.

For COD orders:

  • Please provide an active phone number.

  • Make sure your delivery address is complete and accurate.

  • We may contact you to confirm your order before dispatch.

  • Please keep the exact or required amount ready when the courier arrives.

We reserve the right to cancel or restrict COD orders in cases of repeated refused deliveries, incomplete information, or suspected fraudulent orders.

6. Order Tracking

Once your order has been dispatched, you will receive your tracking number/link via SMS, WhatsApp, or email, where applicable.

Tracking information may take some time to become active after the parcel is handed over to the courier.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information, including:

  • Full name

  • Active phone number

  • Complete address

  • City

  • Relevant area or landmark

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Additional shipping charges may apply if a parcel needs to be re-shipped because of an incorrect address, customer unavailability, or refusal to accept the parcel.

8. Failed or Refused Delivery

If a delivery attempt fails because the customer is unavailable, refuses the parcel, provides an incorrect address, or cannot be contacted, the parcel may be returned to us.

If you request the order to be shipped again, additional delivery charges may apply.

Repeated refused or failed COD orders may result in COD being unavailable for future orders.

9. Damaged Packages

If your parcel appears damaged at the time of delivery, please contact us as soon as possible.

For damaged, defective, or incorrect products, please contact our customer support within 48 hours of delivery and provide your order number along with clear photos/videos of the package and product.

Claims will be reviewed according to our Refund & Return Policy.

10. Delays

While we work with reliable courier partners, delivery delays can occasionally occur due to:

  • Weather conditions

  • Public holidays

  • Courier delays

  • High order volumes

  • Sale campaigns

  • Address verification

  • Remote-area delivery

  • Unforeseen circumstances

We will do our best to assist you if your order is significantly delayed.

11. Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team.

 CONTACT: 0304 4761308

support@glowraelite.store

We appreciate your trust and look forward to delivering your order safely.